About Mphasis:
Mphasis stands out as a top global IT services company. They use next-gen technology to help businesses transform all over the world. They’re known for putting customers first. Their special Front2Back™ Transformation method takes advantage of cloud and smart tech. Thanks to this, they create amazing digital experiences for clients & their users. Mphasis focuses on digital change and offers cool solutions in old environments so companies can keep up in a fast-changing world.
Role Overview:
Right now, Mphasis is looking for a Technical Support Engineer (Service Desk) in Pune & Bangalore. This job is great for folks with 0-2 years of experience in service desk work who have good tech knowledge and problem-solving skills. In this role, you’ll provide first-level support to users and help solve their problems via phone, email, or chat.
Job Details:
| Company Name: | Mphasis |
| Job Role: | Technical Support Engineer (Service Desk) |
| Location: | Pune and Bangalore |
| Experience: | 0-2 Years |
| Job Type: | Full time |
| Skills: | Diagnosis knowledge of operating system |
| Qualification: | Bachelor’ degree |
Key Responsibilities:
Technical Support: Offer first-level support through voice, email, & chat. Diagnose issues with operating systems, desktops, laptops, MDM, Office 365, printers, & other devices.
Service Desk Management: Handle service requests and problems by using ticketing tools and knowledge base articles. Aim for quick resolutions while keeping customers happy.
Training & Documentation: Run training sessions to boost users’ tech skills. Write & update documents covering common issues & solutions.
Problem-Solving: Work with team members to address complex tech problems. Use probing skills to get to the bottom of issues and find good solutions.
Requirement Gathering & Analysis: Look at user feedback to create actionable solutions that enhance user experience. Gather needs from users and offer prompt solutions.
Skills Required:
Technical Skills: Good understanding of operating systems, desktops, laptops, mobile device management (MDM), & Office 365. You should know how to handle password resets, printer problems, COTS applications, Exchange Server, VPNs, VOIP, & SharePoint well.
Management Skills: Listening closely helps in identifying user issues clearly.
Behavioral Skills: A positive attitude is key! Be a team player who welcomes feedback & likes to learn about new technologies.
Eligibility Criteria:
Educational Qualification: Any graduate is welcome! No specific certification needed.
Experience: 0-2 years of service desk experience is favored. If you’ve got good tech know-how and strong English skills – we want you!
Why Join Mphasis?
At Mphasis, you’ll step into a lively work environment where innovation & putting the customer first matter most! As a Technical Support Engineer, you’ll get to work with the latest technology while being part of a team that drives digital change in various sectors.
They offer plenty of chances for career growth too! There are great learning opportunities and professional development programs available.
Teaming up is important here! Everyone can flourish in a supportive space. If you love tech and want to make an impact in global IT services – this could be the perfect fit for you!
How to Apply?
If you’re interested in these exciting roles, please apply through the official Mphasis website using the link below! Make sure your resume shows off your technical skills & relevant experience clearly. If you’re shortlisted, they’ll get in touch about the next steps.
| APPLY LINK: | CLICK HERE |
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| JOIN OUR TELEGRAM CHANNEL | CLICK HERE |
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