Zoho is seeking Technical Support Engineers in Chennai. Open to candidates with 6 months to 7 years of experience. Apply by August 21, 2024, for an exciting opportunity to grow your career in a dynamic, global company.
About Zoho:
Zoho Corporation, a global leader in software and IT services, is currently looking to expand its team by hiring Technical Support Engineers in Chennai. Known for its comprehensive suite of software applications, Zoho has a strong reputation for delivering innovative solutions that empower businesses to thrive in a digital-first world. With a commitment to customer satisfaction, Zoho provides unparalleled support services to clients worldwide, ensuring that their technological needs are met with precision and care. If you have a passion for technology and customer service, Zoho offers an excellent platform to grow your career.
Job Details:
| Company Name: | Zoho Corporation |
| Job Role: | Technical Support Engineer |
| Location: | Chennai |
| Experience Required: | 6 months – 7 years |
| Job Type: | Full-Time |
| Last Date to Apply: | August 21, 2024 |
| Qualification: | BE/Btech or any computer science field |
Job Responsibilities:
As a Technical Support Engineer at Zoho, your role will be pivotal in maintaining the high standards of customer support that Zoho is known for. You will be responsible for:
- Customer Support: Delivering technical support via voice, email, and chat to resolve customer issues efficiently. Your ability to provide timely and accurate solutions will ensure a high level of customer satisfaction.
- Training and Demos: Conducting online demos and training sessions to help customers maximize their use of Zoho products. This includes understanding the customer’s needs and tailoring the sessions to provide the most relevant information.
- Requirement Gathering and Analysis: Working closely with customers to gather requirements and understand their needs. This involves analyzing user feedback and translating it into actionable solutions that improve the user experience.
- Problem-Solving: Diagnosing and troubleshooting issues reported by customers, ensuring that all problems are resolved quickly and effectively. This may involve working with various internal teams to escalate and resolve complex issues.
Skills Required:
To excel in this role, you must possess the following skills:
- Communication Skills: Strong written and spoken English skills are essential. As you will be communicating with customers from the USA or UK, clarity and professionalism in your communication are crucial.
- Technical Support Experience: Previous experience in offering phone-based support to international customers is highly desirable. You should be comfortable handling technical queries and providing solutions over the phone, email, and chat.
- Learning Agility: A willingness to learn new technologies and adapt to changing customer needs is important. Zoho values employees who are eager to expand their skill sets and stay updated with the latest industry trends.
Eligibility Criteria:
To qualify for the Technical Support Engineer role at Zoho, candidates must meet the following criteria:
- Educational Background: Candidates should have a relevant educational background, preferably in IT, Computer Science, or a related field. However, Zoho is open to candidates from various disciplines as long as they meet the other qualifications.
- Experience: The role is open to individuals with 6 months to 7 years of experience in technical support or a similar field. Freshers with exceptional communication skills and a strong desire to learn are also encouraged to apply.
- Relocation: Candidates must be willing to relocate to Chennai if they are not already based there. Zoho’s Chennai office is the hub for its technical support operations, and being onsite is crucial for collaboration and team synergy.
- Work Shifts: Candidates must be open to working night shifts, as the support role involves catering to customers in different time zones, particularly in the USA and UK.
- Application Deadline: The last date to apply for this position is August 21, 2024. Early applications are encouraged as the company is looking to fill these positions promptly.
- Shortlisting Process: Only shortlisted candidates will be notified for the further rounds of interviews and assessments. Ensure that your application is complete and highlights your relevant experience and skills to increase your chances of selection.
Why Join Zoho?
Zoho offers a dynamic and supportive work environment where employees can thrive. Here’s why you should consider joining Zoho:
- Career Growth: Zoho provides numerous opportunities for career advancement. As a Technical Support Engineer, you will gain valuable experience and have the chance to move into more advanced roles within the company.
- Global Exposure: Working at Zoho gives you the opportunity to interact with clients from around the world. This global exposure enhances your professional experience and broadens your perspective.
- Innovative Culture: Zoho is known for its culture of innovation. You will be part of a team that is constantly pushing the boundaries of what’s possible in the tech industry.
- Work-Life Balance: Zoho understands the importance of work-life balance. While the role requires night shifts, the company offers a supportive environment that values employee well-being.
How to Apply?
Interested candidates should apply by August 21, 2024. To apply, visit the Zoho careers page or click on the application link provided below. Make sure to submit a well-crafted resume that highlights your relevant experience and skills.
| APPLY LINK: | CLICK HERE |
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